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Control Alt Deliver

“You don’t need to reach the summit to know the mountain’s there.”

Our team are deeply experienced consultants with a background and focus on quickly understanding and addressing customer issues.

 

Our engagements begin with a short discovery to confirm we understand and investigate the right issues:

Problem Statement

Initial discussion to clearly identify the problem being addressed, and hypotheses for what may be calling it

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Based on this understanding we will then suggest options for rapid and intuitive data driven review to fully understand the current state and also identify options to start improving the situation. ​

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720 Review

Series of 1x1 discussions with team and stakeholders to gather and compare perspectives on the issue

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5 Why Lessons Learned

Retrospective review of recent issue to understand causes and plan actions to improve the situation

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Path to Production

Trace changes from idea to working feature to identify system weaknesses

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Journey Review

Review of user journey to identify highest impact improvements

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Error Analysis

Use Google Analytics, Contentsquare, log review and other tools to find and prioritize digital errors 

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Web Session Analysis

Use web analytics to identify opportunities to optimize and improve digital experience.

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Perfect Experience

Gather direct feedback to quantify the impact of customer dissatisfaction

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Value Delivery Audit

Determine whether teams have clear understanding of  business value of what they are delivering.

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Digital Platform Audit

Review of current and planned digital tools; compare to industry best practices

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