“You don’t need to reach the summit to know the mountain’s there.”
Our team are deeply experienced consultants with a background and focus on quickly understanding and addressing customer issues.
Our engagements begin with a short discovery to confirm we understand and investigate the right issues:
Initial discussion to clearly identify the problem being addressed, and hypotheses for what may be calling it
Based on this understanding we will then suggest options for rapid and intuitive data driven review to fully understand the current state and also identify options to start improving the situation.
Series of 1x1 discussions with team and stakeholders to gather and compare perspectives on the issue
5 Why Lessons Learned
Retrospective review of recent issue to understand causes and plan actions to improve the situation
Path to Production
Trace changes from idea to working feature to identify system weaknesses
Use Google Analytics, Contentsquare, log review and other tools to find and prioritize digital errors
Web Session Analysis
Use web analytics to identify opportunities to optimize and improve digital experience.
Gather direct feedback to quantify the impact of customer dissatisfaction
Value Delivery Audit
Determine whether teams have clear understanding of business value of what they are delivering.
Digital Platform Audit
Review of current and planned digital tools; compare to industry best practices