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Digital Operations Reporting

Direct logging and reporting of key interactions to identify and investigate technical issues


2 weeks

When You Need This

Existing digital reporting is incomplete or not fully trusted

Our Approach

Identify areas where current reporting and other information is insufficient to understand customer behaviour

Identify existing logs / identify quick wins to add additional logging

Create consolidation process to map logs to sessions / customers

Review initial extract and identify immediate bugs and issues

Provide user guide / training to existing team to repeat process

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