Program Product Owner at Liberty Global from June 2015 to Dec 2016
Schiphol-Rijk / Utrecht
Liberty Global was integrating its Netherlands cable operations - Ziggo and UPC. Ed joined as B2C Program Product Owner, focused on migration of former Ziggo customers to the new platform.
Cross team product owner, responsible for program level user stories which define business needs and required activities across dozens of different development teams (both scrum and waterfall)
Delivered functionality to enable migration of over 2 million SoHo and Residential accounts from legacy Ziggo order entry / business support systems to new shared platform
Repositioned role from “story writer” to “end to end story owner” by prioritizing helping development teams understand and resolve issues with “in flight” stories ahead of refining new requirements
Streamlined refinement process by introducing story preparation phase with key subject experts and switching to “Given When Then” story acceptance criteria - reduced bugs per story by 90%.
Presentations to the Agile Conference / Agile Practice on various topics including Prototyping Techniques, Business Discovery, Epic Refinement, Given… When… Then… acceptance criteria