Project Lead/ Product Owner at Staples China from March 2010 to Aug 2010
Staples was market leader in China, however the business was managed by province, with separate websites and ERP system. I was asked to find a way to launch a single website for China.
Led 6 week discovery investigation / gap assessment which identified multi-country platform developed by Staples Europe as best option for Staples China. Shared services model I proposed for China was later also used for South America, Australia and a US Sub-Brand
Frontend website using Staples Europe public web-platform (ASP.NET / SQL Server); I was on the ground in Shanghai and in daily contact with Paris based Agile dev team; project completed in 3 months.
Facilitated cross-border requirements gathering sessions including Chinese stakeholders and European development team. "Tough but polite" scope control to ensure we hit our aggressive time-line
Oversaw Chinese team developing new interface to connect customer and order feeds with provincial ERP systems (ETL / XML); including defining use cases and co-programming to bug fix ETL connection
Heuristic review and on-site usability testing to confirm European platform would be accepted in China.
Trained and managed internet merchandising team to prepare launch content and pricing
Integrated web customer service support, creating first call center team with China-wide responsibility