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Single View of the Customer

Business Analyst at Staples US from Dec 2004 to March 2006


Multi-phase customer data integration project to deliver a shared customer hub across Staples US Retail and Delivery. I was asked to ensure the project achieved its expected business value.

  • Business value subject matter expert linking complex new functionality to clearly defined business benefits.

  • Interviewed application owners to establish best candidates for initial pilot.  Selected pilot applications (Credit, Tax Exempt) and set rollout strategy and business requirements to maximize financial benefits

  • Business lead for RFP process, providing business recommendation on customer hub package selection

·        User acceptance / end to end testing of integrated systems based on use cases (Tax Exempt, Credit)

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