Single View of the Customer
Business Analyst at Staples US from Dec 2004 to March 2006
Multi-phase customer data integration project to deliver a shared customer hub across Staples US Retail and Delivery. I was asked to ensure the project achieved its expected business value.
Business value subject matter expert linking complex new functionality to clearly defined business benefits.
Interviewed application owners to establish best candidates for initial pilot. Selected pilot applications (Credit, Tax Exempt) and set rollout strategy and business requirements to maximize financial benefits
Business lead for RFP process, providing business recommendation on customer hub package selection
· User acceptance / end to end testing of integrated systems based on use cases (Tax Exempt, Credit)