Error Analysis - Fixing Faults with Contentsquare
Updated: Mar 24
This is a presentation I gave at the Contentsquare Client Club in January 2023 explaining how we used the ContentSquare error and journey analysis tools to massively reduce front end errors with the Virgin Media O2 Technical Faults journeys
VM O2 Technical Faults Error Analysis_20230125
.pptx
Download PPTX • 2.17MB
The main take aways were:
Historically, most of team’s effort had been spent on bugs and tech debt due to poor visibility into production issues
Contentsquare error reporting was the foundation of a broad roadmap to improve journey quality by allowing us to quickly understand journey quality over time
The outcome was a rapid reduction in front end errors, along with discovering deeper API and integration issues that the team then worked on fixing
